Key Theme: The research investigates how social capital contributes to successful digital transformations in Australian healthcare organisations, specifically focusing on the development of dynamic capabilities.

Key takeaways: Most Important Ideas/Facts:

• Social Capital as the Source of External Complementarities: The research posits that social capital, defined as “the aggregate of resources embedded within, available through, and derived from the network of relationships possessed by an organisation”, is crucial for accessing the non-generic and non-substitutable external complementarities necessary for digital transformation.
• “Social capital refers to this ability of a firm to source such non-generic complementarities from network relationships.”
• Successful digital transformations require organisations to look beyond their internal resources and leverage their social capital to access and integrate valuable external knowledge.
• Cultivating strong network relationships and strategically engaging in collaborative ecosystems are critical for acquiring non-generic complementarities.
• Focusing on developing dynamic capabilities such as absorptive capacity, integration effort, and big data analytics is crucial for achieving positive digital transformation outcomes.
• The findings offer a new perspective for practitioners in the healthcare sector, highlighting the importance of a digital business ecosystem view and a shift from inward-looking approaches.